Client Services

"the company people want to work with"

Client Services

Account Manager dedicated to each Client
Account Manager maintains regular contact and understands business, culture & aspirations
When Client is recruiting, FULL job description obtained & appropriate recruiting strategies agreed
Response - within four hours for many positions, guaranteed within 48 hours
If no valid Candidate found, inform Client immediately, offer alternatives, e.g. vary spec, interim support, etc.
Submit maximum three Candidates per vacancy
Ensure all Candidates - (i) Fully Briefed, (ii) Suitable & available, (iii) Reference checked as appropriate
Complete AT Candidate Information form for all Candidates (for details usually not on CV)
Personally Interview Candidates; where logistically practical, use Competency Techniques as appropriate
Conduct Psychometric Appraisals & Technical Testing as necessary
Prior to Client interview ensure Candidate has - (i) Job Spec, (ii) Client web address / Client info, (iii) Map & Travel details, (iv) Interviewing personnel details, (v) Interview format, (vi) Client telephone numbers
Ensure Client fully appraised of (i) Candidate strengths and weaknesses, (ii) Candidate situation regarding other opportunities, (iii) Candidate expectations regarding salary and position, (iv) Candidate career aspirations
Debrief Client and Candidate, Reject Candidates on Client's behalf
Manage offer delivery on behalf of Client.

Offer pragmatic advice regarding salaries, coupled with knowledge of market and Candidate's situation.
Ensure Candidate fully aware of Client opportunity, including: Career, Full Package, Work Content, etc.

Ensure Candidate provides written acceptance and a start date
Maintain contact with Candidate through notice period. Then fortnightly after start date with both Client & Candidate through probation period.
Complete Aston Taylor Candidate and Client Satisfaction Forms
Aim for 100% success